Privacy Policy

1. Who we are

ByAnna ("we", "us", "our") is a furniture and interior decor business. This policy explains how we handle your personal information when you use our website, submit enquiries, or place orders.

2. Information we collect

We may collect:

• Contact details, including name, email address, phone number, and delivery address.
• Order details, including products requested, pricing, and delivery preferences.
• Invoice and payment administration details, including invoice number and payment status.
• Communications, including messages you send through our contact form or by email.
• Technical data such as IP address, browser type, and device information from site analytics.

3. How we collect information

We collect information directly from you when you submit forms, contact us, request a quote, or place an order. We also collect limited technical data automatically through cookies and analytics tools.

4. How we use your information

We use personal information to:

• Respond to enquiries and provide customer support.
• Prepare and issue invoices for accepted orders.
• Arrange delivery, installation, or related services.
• Maintain business records, accounting, and compliance obligations.
• Improve the website, product offering, and service quality.

5. Ordering and invoicing

This website does not process online card payments. Orders are confirmed through direct communication, and payment is made against an invoice sent by email. The invoice number is your payment reference and must be included with payment.

6. Disclosure to third parties

We may share information with service providers who support our operations, such as delivery partners, installers, accountants, IT providers, and legal advisers. We require such providers to handle data in a secure and lawful manner.

7. Cookies and analytics

We may use cookies or similar tools to understand website traffic and usage patterns. You can manage cookie settings through your browser.

8. Data retention

We keep personal information for as long as reasonably necessary for the purposes set out in this policy, including legal, tax, accounting, and dispute-resolution requirements.

9. Data security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is fully secure, and we cannot guarantee absolute security.

10. Your rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information. To make a request, contact us via the details below.

11. Third-party links

Our site may contain links to third-party websites. We are not responsible for the privacy practices of third-party sites.

12. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be published on this page with the effective date shown above.

13. Contact

If you have questions about this policy or your personal information, please contact us through the Contact page.