Terms of Service

1. Acceptance of terms

By accessing this website or placing an order with ByAnna, you agree to these Terms of Service. If you do not agree, you should not use this website.

2. Informational website only

The website is provided for browsing and enquiry purposes. Product availability, specifications, pricing, lead times, and descriptions may change without notice.

3. No online payment processing

We do not accept payment directly through this website. Orders are confirmed via direct communication. Once an order is accepted, we issue an invoice by email. Payment must be made using the invoice number as the payment reference.

4. Orders and acceptance

• Submitting an enquiry or order request does not guarantee acceptance.
• We may refuse or cancel orders at our discretion, including for stock, pricing, or logistical reasons.
• An order is only binding once confirmed by us in writing.

5. Pricing and invoices

• All prices are subject to change until an invoice is issued.
• Delivery, installation, and handling charges may be additional unless stated otherwise.
• Invoices may include payment due dates and payment method instructions.
• Failure to pay by the due date may result in order delay, cancellation, or release of reserved stock.

6. Shipping, delivery, and risk

• Delivery dates are estimates only and are not guaranteed.
• Risk in goods passes to you on delivery, unless otherwise required by law.
• You are responsible for safe and suitable site access for delivery and installation.
• We are not liable for delays caused by events outside our reasonable control.

7. Product variations and care

Many products include natural materials and hand-finished elements. Variations in grain, color, texture, and finish are normal and are not defects. Customers are responsible for following provided care and maintenance guidance.

8. Returns, exchanges, and cancellations

• Custom, made-to-order, and special-order items are generally non-cancellable and non-refundable.
• Return or exchange requests for non-custom items are assessed case by case and may incur restocking fees.
• Claims for damage or missing items should be reported promptly with evidence after delivery.

9. Limitation of liability

To the maximum extent permitted by law, ByAnna excludes all implied warranties, representations, and conditions not expressly stated in these terms. Where liability cannot be excluded, our liability is limited (at our option) to re-supply, repair, replacement, or refund of the affected goods or services.

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or economic loss, including loss of profit, revenue, opportunity, goodwill, or business interruption.

10. Website availability and content

We do not warrant uninterrupted or error-free website operation. Content may contain inaccuracies or typographical errors. We may update, suspend, or remove site content at any time.

11. Intellectual property

All text, images, branding, and website content are owned by or licensed to ByAnna and are protected by intellectual property laws. You must not reproduce, distribute, or exploit this content without prior written consent.

12. Indemnity

You agree to indemnify and hold harmless ByAnna from claims, losses, liabilities, costs, and expenses arising from your misuse of the website, breach of these terms, or violation of law.

13. Governing law

These terms are governed by the laws of the applicable Australian state or territory in which ByAnna operates, and you submit to the non-exclusive jurisdiction of those courts.

14. Contact

For questions about these terms, contact us via theContact page.